NHS acute and primary care
A new healthcare team available to help you (A5 leaflet)
A range of healthcare professionals work at your surgery and in the wider community to help you get the right care when you need it.
Accessing the new Norwich practices health and walk-in centre
The Timber Hill Health Centre has now moved to Rouen House, with the new name of Norwich Practices Health and Walk-In Centre.
Advice from your NHS ambulance service
How to make the 'right call', the 111 service, and CPR instructions.
Are you claiming free prescriptions?
A leaflet that explains who is entitled to free NHS prescriptions.
Are you claiming free treatment? (factsheet)
Don't assume you're entitled! Certain groups don't have to pay NHS dental treatment charges. You should always check with your dentist whether your treatment is private or NHS. If you're entitled to free NHS treatment and the treatment you receive is a mixture of NHS and private, you will still have to pay for the private treatment.
Choosing your hospital
If you need to go to hospital to see a specialist, in most cases you now have the right to choose which hospital your GP refers you to.
COVID 19 vaccination - protection for healthcare workers (leaflet)
Information for frontline healthcare workers on COVID-19 vaccination.
COVID 19 vaccination - protection for social care staff (leaflet)
Information for frontline social care workers on COVID-19 vaccination.
Diabetes info card
Information and advice for people with Type 2 diabetes.
Did you know Advanced Clinical Practitioners are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Clinical Pharmacists are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Healthcare Assistants are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Mental Health Therapists are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Nurses are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Paramedics are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Physician Associates are part of our team? (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Did you know Physiotherapists are part of our team? (A3 posters)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available.
Don't wait until it gets worse - female pharmacist (A4 poster)
A poster with the following message: "Don't wait for it to get worse, ask us first". This is part of the Help Us Help You campaign and is intended for Pharmacy use only.
Don't wait until it gets worse - male pharmacist (A4 poster)
A poster with the following message: "Don't wait for it to get worse, ask us first". This is part of the Help Us Help You campaign and is intended for Pharmacy use only.
For aches, pains, coughs and colds - ask your pharmacist
This campaign is focussing on encouraging the public to purchase medications for short term ailments over the counter from a pharmacy or from their local supermarket. This will enable NHS resources to be prioritised for those who need it the most.
For heartburn or indigestion - ask your pharmacist
This campaign is focussing on encouraging the public to purchase medications for short term ailments over the counter from a pharmacy or from their local supermarket. This will enable NHS resources to be prioritised for those who need it the most.
For you and your baby's health, don't miss your antenatal appointments (A4 poster)
The coronavirus pandemic has resulted in a decrease in people accessing NHS services for a range of conditions and health matters that are not related to coronavirus. It is important that pregnant women still attend their antenatal appointments, and if they need advice or are worried about their health or the health of their unborn baby that they contact their midwife or maternity team.
Going to hospital? You choose where to go
This double sided poster/leaflet gives patients information on how to decide on a hospital for their treatment and includes a brief explanation of the different reasons for choosing one hospital over another.
GP online services - quick, easy and secure
Someone can now book appointments, order repeat prescriptions and even access their GP records online. It's quick, easy, and the information is secure.
GP out-of-hours service
This leaflet contains information about the GP out of hours service, which provides urgent, emergency primary healthcare and treatment in Norfolk. It is available at night, weekends and during public holidays.
Health advocacy in Norfolk
If you are unhappy about an NHS service you have received, you can contact this free, independent and confidential service.
Help us help you get the treatment you need (A4 poster)
The coronavirus pandemic has resulted in a decrease in people accessing NHS services for a range of conditions that are not related to coronavirus. The NHS ‘Open for business’ campaign has been created to help address this issue by giving people permission to access NHS services and reassuring them that they won’t be a burden on the NHS.
Heron (poster)
Poster promoting Heron and what information is available on it.
How do I give feedback or make a complaint about an NHS service?
Most NHS care and treatment goes well but sometimes things can go wrong.
I just bottled it all up (A4 poster)
The campaign seeks to address the barriers that are deterring patients from accessing NHS services. The mental health phase focuses on encouraging people struggling with mental health issues like anxiety and depression to get help through NHS talking therapies, by referral from their GP, or by self referral.
I just didn't think I could cope - young people (A4 poster)
The campaign seeks to address the barriers that are deterring patients from accessing NHS services. The mental health phase focuses on encouraging people struggling with mental health issues like anxiety and depression to get help through NHS talking therapies, by referral from their GP, or by self referral.
I just didn't think I'd feel happy again (A4 poster)
The campaign seeks to address the barriers that are deterring patients from accessing NHS services. The mental health phase focuses on encouraging people struggling with mental health issues like anxiety and depression to get help through NHS talking therapies, by referral from their GP, or by self referral.
I just kept it all inside - over 65's (A4 poster)
The campaign seeks to address the barriers that are deterring patients from accessing NHS services. The mental health phase focuses on encouraging people struggling with mental health issues like anxiety and depression to get help through NHS talking therapies, by referral from their GP, or by self referral.
If you are ill or hurt and need help fast, but it is not a 999 emergency, use NHS 111 (easy read)
An easy read guide to NHS 111, including how to contact NHS 111 for urgent medical problems.
If you have an urgent medical problem and you're not sure what to do, go straight to 111 (large print)
A large print guide to NHS 111, including how to contact NHS 111 for urgent medical problems.
Information for trans people - NHS screening programmes
This leaflet is for trans (trans-gender) and non-binary people in England. It tells you about the adult NHS screening programmes that are available in England and explains who we invite for screening.
Introducing the NHS Covid-19 app (factsheet document)
The NHS Covid 19 App is part of a large scale coronavirus programme called Test and Trace. The app will be used alongside traditional contact tracing, to help notify users if they have come into contact with someone who tests positive for coronavirus. This information document which explains how the new Covid 19 App will help in the fight against the pandemic.
It's just a bit of blood (A3 poster)
The campaign will seek to address the barriers that are deterring patients from accessing NHS services. This first phase focuses on encouraging the public to contact their GP if they are worried about a symptom that could be cancer.
It's just a bit of blood (A4 poster)
The campaign will seek to address the barriers that are deterring patients from accessing NHS services. This first phase focuses on encouraging the public to contact their GP if they are worried about a symptom that could be cancer.
It's just a little lump (A3 poster)
The campaign will seek to address the barriers that are deterring patients from accessing NHS services. This first phase focuses on encouraging the public to contact their GP if they are worried about a symptom that could be cancer.
It's just a little lump (A4 poster)
The campaign will seek to address the barriers that are deterring patients from accessing NHS services. This first phase focuses on encouraging the public to contact their GP if they are worried about a symptom that could be cancer.
It's just a routine check-up (A4 poster)
This campaign seeks to address the barriers that are deterring patients from accessing NHS services. The Maternity campaign phase reminds pregnant women about the importance of attending check-ups, contacting their midwife or maternity team when something doesn’t feel right, and reassures them the NHS is here to see them safely.
It's probably just normal (A4 poster)
This campaign seeks to address the barriers that are deterring patients from accessing NHS services. The Maternity campaign phase reminds pregnant women about the importance of attending check-ups, contacting their midwife or maternity team when something doesn’t feel right, and reassures them the NHS is here to see them safely.
Just think 111 first - bike (A4 poster)
The aim of this campaign is to direct people to use 111 first when they have an urgent but not life-threatening medical need, rather than going straight to A&E.
Just think 111 first - dad (A4 poster)
The aim of this campaign is to direct people to use 111 first when they have an urgent but not life-threatening medical need, rather than going straight to A&E.
Just think 111 first - man (A4 poster)
The aim of this campaign is to direct people to use 111 first when they have an urgent but not life-threatening medical need, rather than going straight to A&E.
Keep your vaccines healthy (A4 poster)
Information for health professionals on vaccine ordering and storage. Vaccines wasted through mis-ordering, being left out of the cold chain, being allowed to go beyond their use-by dates, and fridge failures cost the NHS thousands of pounds every year. At a time when we are all having to be much more careful with our budgets it is particularly important that we are vigilant around the use of valuable resources. Following the advice in this poster will ensure that vaccine wastage is kept to a minimum.
NHS Covid 19 app - factsheet for parents, carers and those who are 16 and over (A4 factsheet)
The NHS COVID-19 App is part of our large scale coronavirus (COVID-19) testing and contact tracing programme called NHS Test and Trace. The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.
Not sure what to do? (A3 poster)
This phase of the ‘Help Us, Help You’ campaign is designed to raise awareness around when to use NHS 111, either on the phone or online. People can use NHS 111 to find out what to do and where to go when they have an urgent but non-life threatening medical concern.
Not sure what to do? (A4 poster)
This phase of the ‘Help Us, Help You’ campaign is designed to raise awareness around when to use NHS 111, either on the phone or online. People can use NHS 111 to find out what to do and where to go when they have an urgent but non-life threatening medical concern.
Patient Advice and Liaison Service (flyer)
Norfolk Community Health and Care's Patient Advice and Liaison Service (PALS) can help patients, families and carers to find the information they need, provide advice and support, listen to concerns and suggestions and help improve local NHS health and care services.
Please don't ask your GP for medicines which can be bought at the pharmacy
This campaign is focussing on encouraging the public to purchase medications for short term ailments over the counter from a pharmacy or from their local supermarket. This will enable NHS resources to be prioritised for those who need it the most.
Pregnant and worried? Contact your midwife or maternity team (A4 poster)
The coronavirus pandemic has resulted in a decrease in people accessing NHS services for a range of conditions and health matters that are not related to coronavirus. It is important that pregnant women still attend their antenatal appointments, and if they need advice or are worried about their health or the health of their unborn baby that they contact their midwife or maternity team.
Preventing pressure ulcers
This guide lets you know what you and your carer can do to help prevent developing a pressure ulcer. AVAILABLE TO NCH&C STAFF ONLY.
Protect your loved ones - get the app (A3 poster)
The NHS COVID-19 App is part of our large scale coronavirus (COVID-19) testing and contact tracing programme called NHS Test and Trace. The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.
Protect your loved ones - get the app (A4 poster)
The NHS COVID-19 App is part of our large scale coronavirus (COVID-19) testing and contact tracing programme called NHS Test and Trace. The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.
Protect your loved ones - get the app - group (A3 poster)
The NHS COVID-19 App is part of our large scale coronavirus (COVID-19) testing and contact tracing programme called NHS Test and Trace. The app will be used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.
Respect us - health assistant
The 'Respect Us' posters promote the 'Your Choice of Treatment' message to mental health/ learning disability settings.
Respect us - staff nurse
The 'Respect Us' posters promote the 'Your Choice of Treatment' message to mental health/ learning disability settings.
Secure handling and storage of drugs and medicine
This poster highlights the message that we can all work together to create a pro-security culture.
Secure in our maternity and paediatric care units
This poster highlights the message that we can all work together to create a pro-security culture.
Secure in our protection of property and assets
This poster highlights the message that we can all work together to create a pro-security culture.
Secure in our protection of staff against violence
This poster highlights the message that we can all work together to create a pro-security culture.
Shared your organ donation decision yet? (football)
This leaflet encourages people to join the NHS Organ Donor Register and to talk about their donation decision with family and friends.
Shared your organ donation decision yet? (taxi)
This leaflet encourages people to join the NHS Organ Donor Register and to talk about their donation decision with family and friends.
Shared your organ donation decision yet? (teacher)
This leaflet encourages people to join the NHS Organ Donor Register and to talk about their donation decision with family and friends.
Shared your organ donation decision yet? Information for the black community
This leaflet encourages people from the black community to join the NHS Organ Donor Register and to talk about their donation decision with family and friends.
Social prescribing Link Workers are part of our team (A3 poster)
An A3 poster to promote a particular role in your practice - display only those that are appropriate. A group poster is also available
Sore throat? Cough? Cold? Or tummy troubles? We can help (A4 poster)
A poster to be used in Pharmacies to support the Stay Well Pharmacy campaign.
Sore throat? Cough? Cold? Or tummy troubles? We can help (landscape poster)
A poster to be used in Pharmacies to support the Stay Well Pharmacy campaign.
Taking antibiotics when you don't need them puts you and your family at risk (A4 checklist poster)
A checklist poster for the Antibiotics campaign; with pharmacist and doctor call to action.
That pain just won't go (A3 poster)
The campaign will seek to address the barriers that are deterring patients from accessing NHS services. This first phase focuses on encouraging the public to contact their GP if they are worried about a symptom that could be cancer.
That pain just won't go (A4 poster)
The campaign will seek to address the barriers that are deterring patients from accessing NHS services. This first phase focuses on encouraging the public to contact their GP if they are worried about a symptom that could be cancer.
Think you need medical help right now? Call 111
‘Help Us Help You’ is a new overarching brand that brings together a family of campaigns incorporating messages about flu, staying well in winter, NHS 111, pharmacy and extended GP hours. It aims to help people understand how to navigate the NHS and get the right help and advice they need in the most timely and appropriate way.
Time to get your annual flu jab
A leaflet aimed at frontline healthcare workers, to emphasise the importance of having the annual flu jab.
Tummy troubles - easy read (factsheet)
This campaign will seek to address the barriers that are deterring patients from accessing NHS services. This phase focuses on encouraging the public to contact their GP if they are worried about symptoms of bloating, diarrhoea and tummy troubles that could be signs of abdominal cancers.
Understanding intermediate care, including reablement
A quick guide for people using intermediate care services.
Vision screening for 4 to 5 year olds - information for parents
The NHS recommends vision screening at age 4 and 5 years. It is to help identify children with reduced vision in one or both eyes. The aim is to detect any problems early so that a child can receive effective treatment.
We can help you with minor health concerns (A4 poster)
A poster to be used in Pharmacies to support the Stay Well Pharmacy campaign.
We can help you with minor health concerns (landscape poster)
A poster to be used in Pharmacies to support the Stay Well Pharmacy campaign.
We're here to help you get the right care (A3 poster)
An A3 poster promoting practice reception teams that have had additional 'Care Navigator' training helping people get the right care.
We're open longer so you can get the help you need more easily (all settings) A4 poster
An A4 'open longer' poster, for all NHS settings, to support the GP Access (Evening and Weekend General Practice Appointments) campaign aimed at all adults. The key message for the campaign is:‘We’re here for you, for longer’
We're open longer so you can get the help you need more easily (GP surgeries) A4 poster
An A4 'open longer' poster, specifically for GP surgeries, to support the GP Access (Evening and Weekend General Practice Appointments) campaign aimed at all adults. The key message for the campaign is:‘We’re here for you, for longer’.
What to do when you're ill, or hurt, and need help fast (easy read)
The 'Call 111' campaign leaflet in an easy read format.
Why have I been referred urgently to the hospital?
A leaflet explaining the urgent two week referral system. Available as download only.
Why not home? Why not today? (doctor - A4 poster)
In June 2018, a national ambition was announced by the Secretary of State for Health to lower bed occupancy in hospitals by reducing the number of long stays (21 days or more). A reduction target of 40% has been set for 2019/20, with the aim to reduce the risk of harm to patients from physical and mental deconditioning that could be caused by long hospital stays.
Why not home? Why not today? (health care assistant - A4 poster)
In June 2018, a national ambition was announced by the Secretary of State for Health to lower bed occupancy in hospitals by reducing the number of long stays (21 days or more). A reduction target of 40% has been set for 2019/20, with the aim to reduce the risk of harm to patients from physical and mental deconditioning that could be caused by long hospital stays.
Why not home? Why not today? (male nurse - A4 poster)
In June 2018, a national ambition was announced by the Secretary of State for Health to lower bed occupancy in hospitals by reducing the number of long stays (21 days or more). A reduction target of 40% has been set for 2019/20, with the aim to reduce the risk of harm to patients from physical and mental deconditioning that could be caused by long hospital stays.
Why not home? Why not today? (nurse and doctor - A4 poster)
In June 2018, a national ambition was announced by the Secretary of State for Health to lower bed occupancy in hospitals by reducing the number of long stays (21 days or more). A reduction target of 40% has been set for 2019/20, with the aim to reduce the risk of harm to patients from physical and mental deconditioning that could be caused by long hospital stays.
Why not home? Why not today? (physiotherapist - A4 poster)
In June 2018, a national ambition was announced by the Secretary of State for Health to lower bed occupancy in hospitals by reducing the number of long stays (21 days or more). A reduction target of 40% has been set for 2019/20, with the aim to reduce the risk of harm to patients from physical and mental deconditioning that could be caused by long hospital stays.
Worried you have an urgent medical concern? Call 111 (A3 poster)
This poster promotes the new 'Call 111' campaign. It aims to raise awareness of the services that are available to all members of the public. The strategic aim of the NHS 111 regional campaign is to relieve pressure from A&E by encouraging the public to call NHS 111 instead when they need non-emergency medical help, so they can receive clinical advice or, if necessary, be directed to a more appropriate local service for their medical needs.
Worried you have an urgent medical concern? Call 111 (A4 poster)
This poster promotes the new 'Call 111' campaign. It aims to raise awareness of the services that are available to all members of the public. The strategic aim of the NHS 111 regional campaign is to relieve pressure from A&E by encouraging the public to call NHS 111 instead when they need non-emergency medical help, so they can receive clinical advice or, if necessary, be directed to a more appropriate local service for their medical needs.
Worried you have an urgent medical concern? Call 111 (card)
This double-sided concertina card promotes the new 'Call 111' campaign. It aims to raise awareness of the services that are available to all members of the public.
Your choice of treatment (doctor)
Poster warning that verbal or physical abuse of staff could result in prosecution.
Your choice of treatment (hands)
Poster warning that verbal or physical abuse of staff could result in prosecution.
Your choice of treatment (nurse)
Poster warning that verbal or physical abuse of staff could result in prosecution.
Your choice of treatment (paramedic)
Poster warning that verbal or physical abuse of staff could result in prosecution.
Your choice of treatment (primary care)
Poster warning that verbal or physical abuse of staff could result in prosecution.
Your practice team is here to help you (A3 poster)
An A3 poster to promote the general practice team.