There are three ways to get in touch with us at this surgery (leaflet)

Series : Your Health Matters - help us help you

Published : December 2021
Page Length : 1
Format : Booklet A5
Supplier : N/A
Publisher : Public Health England

There are different ways that a patient can request help from a general practice. They can phone or visit the practice, but they can also go to the practice’s website and complete a convenient and secure form. Familiarity with requesting help via a practice website is limited and even patients who are aware may use it reluctantly. Many may think that by requesting help via the website, they won’t get what they need – a face-to-face appointment, for example. Furthermore, many patients don’t realise that regardless of how they contact their surgery – whether by phone, in person or using an online form – their practice will help them get the care they need, whether it’s a face-to-face appointment, a phone or video call or by sending a text or online message.